Shipping & Returns

Orders are usually fulfilled within hours of receiving them at our warehouse. Please send us a message via our chat or send an email to hello@kabrita.ca with your name and order number. We cannot guarantee that an order can be cancelled if your order is in fulfillment process. If you need to make a change to your mailing address, please include the full address including your zip code and we will try our best to make the change before your order ships.

PLEASE NOTE: Once an order leaves our warehouse we are unable to redirect the package as shipping is done through third party carriers such as UPS, FedEx etc.

Please do not feed the product to your child if the packaging is damaged. If the product was purchased from our website, we will replace the product for you as soon as possible. Please send us a message via the Contact Us button below, or send us an email to hello@kabrita.ca with your order number, as well as pictures of the dent and the bottom of the tin.

Depending on your state, you may see tax added to your order. This is something that is mandatory and cannot be waived.

Once your order has shipped from our warehouse, you will receive an email with your tracking information. If you haven’t received one within 72 business hours after placing your order, please contact Customer Service.

We offer free shipping on orders over $100*. Orders typically ship within 24 business hours. Business days do not include weekends or federal holidays.

We do not accept returns to our warehouse to ensure the safety of our product. We do not issue credit or replacements for any unused products*.

Reselling our products is strictly prohibited. For more information, please contact Customer Service at hello@kabrita.ca.

We are unable to refund purchases from other retailers. Please contact them directly for a return or replacement. In addition, we encourage our customers to avoid purchasing from third-party retailers such as eBay as we cannot guarantee the quality of products purchased from unauthorized sellers.

You can always contact us for any return questions at hello@kabrita.ca

*The Gentle Start Bundle (2×14 oz) purchased on kabrita.com is eligible for our 30-Day Money-Back Guarantee. Please refer to the Gentle Start Bundle: 30-Day Money-Back Guarantee for full details.

Orders are shipped from our warehouse within 24 business hours. Any order placed after 2pm EST will ship the following business day. Once shipped, depending on your location, orders expect to be delivered within 2-4 business days *orders may take longer than 4 business days.

PLEASE NOTE: Orders placed AFTER 2pm EST on a Friday will not ship out until the following Monday. Additionally, holidays that fall on business days will also affect when orders ship out as well.

For further information about your order and shipping times, please feel free to connect with Customer Service via live chat, email or phone.

If your product was damaged or lost during shipping, please contact our customer service team for further assistance via our online chat or by email at hello@kabrita.ca.

Orders are processed quickly and we typically cannot make any changes once our fulfillment partner has received the order. Please send us a message via our chat or send an email tohello@kabrita.cawith your name and order number. We cannot guarantee that an order can be canceled if your order is in the fulfillment process. If you need to make a change to your mailing address, please include the full address including your zip code and we will try our best to make the change before your order ships.

We are not able to ship Kabrita USA products to other countries. To check if Kabrita is available in your location, please visit https://kabrita.eu/pages/kabrita-worldwide for a list of countries where Kabrita Goat Milk Products are available.

Depending on your state, you may see tax added to your order. This is not something that is mandatory and cannot be waived.

Currently, we do not ship to P.O. boxes.

Once your order has shipped from our warehouse, you will receive an email with your tracking information. If you haven't received one within 72 business hours after placing your order, please contact Customer Service.

Kabrita Goat Milk-Based Infant Formula and Toddler Nutrition are both available online and in stores across Canada! Use our store locator to find a retailer near you: https://kabrita.ca/pages/store-locator

We offer free shipping on orders over $100. Orders typically ship within 24 business hours.

Our fulfillment happens very quickly, and we are not able to make any changes to your order once it has been processed. We appreciate your understanding.

If your product was damaged or lost during shipping, please contact our customer service team for further assistance via our online chat or by email at hello@kabrita.ca. Please include an image of the damage.

We do not accept returns to our warehouse to ensure the safety of our product. We do not issue credit or replacements for any unused products.

We appreciate your understanding. If you need further assistance, please contact our customer service team via our chat bot or send an email to hello@kabrita.ca.

Orders placed before 2 p.m. Monday to Friday will ship the same day, with delivery typically in 2-4 business days*. Orders placed on the weekend or a holiday will ship the following business day.

If you have tracked your order and the status is Pending, please check your tracking information on the next business day for an update as FedEx, UPS or USPS may be updating this information.

For further information about your order and shipping times, please feel free to connect with Customer Service via live chat, email or phone.

*Excludes, Hawaii and Alaska. Based on average shipment delivery timing. For orders placed after 2:00 PM Eastern Standard Time the countdown for delivery commences from the following day. Federal, State and/or local holidays can impact delivery timing.

We work with FedEx, USPS, and UPS to ship our customer orders. Once your order has shipped from our warehouse, you will receive an email with your tracking number. Please contact Customer Service if you have any questions about your order.